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Welcome to Tenant Resources
     
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Harrison Realty Group understands the
importance of timely maintenance. It not only avoids an
unhappy tenant, it often avoids more costly repairs due to
neglect.
Our process insures
affective communications between HRG and the tenant, owner, and
maintenance personnel.
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Maintenance Request
HRG has 4 alternatives for tenants to place a
maintenance request. All options are available 24x7x365.
Phone numbers and other contact information can be found on the Contacts
page of this website.
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Voicemail
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HRG provides a maintenance phone number that
when used alerts our property managers via email and SMS Text
message to their mobile phone.
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Fax
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Noncritical requests can be faxed to our
office and will be reviewed during normal business hours.
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Email
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Requests can be emailed to
Maintenance@HarrisonRealtyGroup.com.
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Web
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HRG uses an online Property Management System
that allows tenants and owners to login to the system to review
their account, pay electronically, and open maintenance tickets
directly into our tracking system.
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HRG Process
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Upon receipt, requests are reviewed by a
Property Manager and given a priority. Emergency requests are
handled accordingly. |
| 2. |
Owners are contacted for review and
authorization. |
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Requests are entered into our web based
Property Management System. Owners and tenants alike can track
the ticket via their login. |
| 4. |
HRG maintenance staff and/or licensed
contractors are scheduled for repair. All maintenance personnel
are required to have insurance and a mobile phone for efficient
communications. |
| 5. |
Repairs are reviewed by a Property Manager
for final signoff and payments are dispersed. |
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Requests are closed in our tracking system
and the owner is made aware of the final results. |
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