Harrison Realty Group understands the importance of timely maintenance. It not only avoids an unhappy tenant, it often avoids more costly repairs due to neglect.
Our process insures effective communications between HRG and the tenant, owner, and maintenance personnel.
HRG has 4 alternatives for tenants to place a maintenance request. All options are available 24x7x365.
- Upon receipt, requests are reviewed by a Property Manager and given a priority. Emergency requests are handled accordingly.
- Owners are contacted for review and authorization.
- Requests are entered into our web based Property Management System. Owners and tenants alike can track the ticket via their login.
- HRG maintenance staff and/or licensed contractors are scheduled for repair. All maintenance personnel are required to have insurance and a mobile phone for efficient communications.
- Repairs are reviewed by a Property Manager for final signoff and payments are dispersed.
- Requests are closed in our tracking system and the owner is made aware of the final results.