(919) 439-9039

Maintenance Requests

Harrison Realty Group understands the importance of timely maintenance. It not only avoids an unhappy tenant, it often avoids more costly repairs due to neglect.

Our process insures effective communications between HRG and the tenant, owner, and maintenance personnel.

Maintenance Request

HRG has 4 alternatives for tenants to place a maintenance request. All options are available 24x7x365.

HRG provides a maintenance phone number that when used alerts our property managers via email and SMS Text message to their mobile phone.

Noncritical requests can be faxed to our office and will be reviewed during normal business hours.

Requests can be emailed to Maintenance@HarrisonRealtyGroup.com.

HRG uses an online property management system that allows tenants and owners to login to the system to review their account, pay electronically, and open maintenance tickets directly into our tracking system.

HRG Process

  1. Upon receipt, requests are reviewed by a Property Manager and given a priority. Emergency requests are handled accordingly.
  2. Owners are contacted for review and authorization.
  3. Requests are entered into our web based Property Management System. Owners and tenants alike can track the ticket via their login.
  4. HRG maintenance staff and/or licensed contractors are scheduled for repair. All maintenance personnel are required to have insurance and a mobile phone for efficient communications.
  5. Repairs are reviewed by a Property Manager for final signoff and payments are dispersed.
  6. Requests are closed in our tracking system and the owner is made aware of the final results.

Client Testimonials

  • " It has been a pleasure working with Judy. I've known Judy since we bought our investment property (over 7 years ago). Because of her outstanding customer service and knowledge, the transaction went very well. At present, she continues to manage our property, and does a GREAT JOB. Thanks Judy for all your hard work! I highly recommend her. "
    - Susan Griffin

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